🏛️ KP-RIISP Programme

Grievance Redressal
Management System

شکایات ازالہ انتظامی نظام — خیبرپختونخوا

An official online platform for Merged area citizens of Khyber Pakhtunkhwa to submit complaints about government services and track their resolution — transparently and efficiently.

📝 Submit Complaint 🔍 Track Complaint

Portal Statistics

📋

—

Total Complaints

🔧

—

Being Handled

✅

—

Resolved

⏱️

3 Days

Response Time

🔒 Secure & Confidential

📱 Mobile Friendly

🌐 English & اردو

📧 Email Notifications

🆓 Free of Cost

Simple Process

How It Works

Four simple steps — no registration, no office visits, no fees

چار آسان مراحل — کوئی رجسٹریشن نہیں، کوئی فیس نہیں

📝

Submit

Fill the online complaint form with your details and describe the problem clearly.

آن لائن فارم بھر کر شکایت درج کریں

📨

Get Tracking Code

Receive a unique tracking code instantly on screen and by email.

فوری ٹریکنگ کوڈ حاصل کریں

🏛️

Department Reviews

The relevant government department is notified and reviews your complaint within 3 working days.

متعلقہ محکمہ 3 دنوں میں جائزہ لیتا ہے

✅

Track & Resolve

Track your complaint anytime using your code. Get email updates at every stage.

کسی بھی وقت ٹریک کریں اور اپڈیٹ پائیں

Official GRM Portal

What Would You Like to Do?

Choose an option below to get started

⚠️ Sensitive Issue

Report Sensitive Complaint

حساس شکایت درج کریں

Strictly confidential reporting for highly sensitive issues such as sexual harassment, workplace harassment, or severe misconduct.

Highest level of confidentiality
Option to remain strictly anonymous
Direct escalation to senior committee
Priority handling and protection
Secure end-to-end encryption

⚠️ Report Sensitive Issue →

kpriisp.pndkp.gov.pk/grm-portal/sensitive.php

📝 New Complaint

Submit a Complaint

شکایت درج کریں

Report any issue with government services in your area — water, roads, health, education, electricity, agriculture and more.

No account or registration needed
Attach photos and videos as proof
Available in English and اردو
Instant tracking code on submission
Email confirmation sent automatically

📝 Submit Complaint Now →

kpriisp.pndkp.gov.pk/grm-portal/submit

🔍 Track Status

Track Your Complaint

اپنی شکایت ٹریک کریں

Already submitted a complaint? Check the current status and full activity timeline using your tracking code and CNIC number.

Real-time status updates
Full activity timeline
See department notes and actions
Secure — verified by your CNIC
Track from any device anytime

🔍 Track My Complaint →

kpriisp.pndkp.gov.pk/grm-portal/track

Coverage

Departments We Cover

Submit complaints to any of these KP-RIISP departments

📊

PCMU Planning & Development Department

پی سی ایم یو منصوبہ بندی و ترقی

🌾

PIU Agriculture Department

پی آئی یو زراعت

🛣️

PIU Communication & Works Department

پی آئی یو مواصلات و تعمیرات

💧

PIU Irrigation Department

پی آئی یو آبپاشی

🤝

PIU Local Government & Rural Development Department

پی آئی یو مقامی حکومت و دیہی ترقی

🏥

PIU Public Health Engineering Department

پی آئی یو صحت عامہ انجینئرنگ

Transparent Process

What Happens After You Submit?

Every complaint is tracked from submission to resolution — nothing gets lost.

📥

Instant Confirmation

You get a unique tracking code immediately. An email confirmation is also sent if you provide your email.
🔔

Department Notified

The department head and admin receive an email alert with full complaint details within seconds.
📊

Status Updates

Every time the status changes — Under Review, In Progress, Resolved — you receive an automatic email notification.
✅

Resolution Confirmed

When your complaint is resolved, you receive a final confirmation email with the resolution details.

Complaint Journey

شکایت کا سفر

📥

Submitted

جمع شدہ — Instant tracking code

↓

🔎

Under Review

زیر جائزہ — Dept head reviewing

↓

🔧

In Progress

کام جاری — Action being taken

↓

✅

Resolved

حل شدہ — Issue fixed, you're notified

—

Total Complaints

Days Response Time

Departments Covered

KP Districts

Help

Frequently Asked Questions

عام سوالات — Common questions about the GRM System

Do I need to create an account to submit a complaint?▼

No. Anyone can submit a complaint without creating an account or logging in. Just fill the form and submit — it takes less than 5 minutes.

نہیں۔ کوئی بھی بغیر اکاؤنٹ بنائے شکایت درج کر سکتا ہے۔

How do I track my complaint after submitting?▼

After submitting, you receive a unique tracking code (e.g. KP-WAT-20250407-A3F9). Go to the Track page, enter your tracking code and CNIC number to see the full status and timeline.

شکایت جمع کرنے کے بعد ٹریکنگ کوڈ ملتا ہے۔ ٹریک صفحے پر جائیں اور کوڈ و شناختی کارڈ نمبر درج کریں۔

How long does it take to resolve a complaint?▼

The department will review your complaint within 3 working days. Resolution time depends on the nature and complexity of the issue. You can track progress at any time.

3 کاری دنوں میں جائزہ لیا جائے گا۔ حل ہونے کا وقت مسئلے کی نوعیت پر منحصر ہے۔

Can I submit a complaint in Urdu?▼

Yes! The GRM portal supports both English and اردو. Click the اردو button at the top of the submission form to switch language.

جی ہاں! پورٹل انگریزی اور اردو دونوں میں دستیاب ہے۔ فارم کے اوپر اردو بٹن دبائیں۔

What if I lost my tracking code?▼

Check your email inbox for the confirmation email sent after submission. If you did not provide an email, please visit your nearest District Office with your CNIC.

اپنی ای میل چیک کریں۔ اگر ای میل نہیں دی تھی تو شناختی کارڈ کے ساتھ ضلعی دفتر تشریف لائیں۔

Is my personal information safe?▼

Yes. Your CNIC and personal information are protected under KP Government data security policies. Your CNIC is only used to verify your identity when tracking your complaint.

جی ہاں۔ آپ کی ذاتی معلومات حکومت خیبرپختونخوا کی ڈیٹا سیکیورٹی پالیسی کے تحت محفوظ ہیں۔

Your Voice Matters

آپ کی آواز اہم ہے

Submit your complaint today and get your issue resolved through the official KP-RIISP Grievance Redressal System.

📝 Submit a Complaint 🔍 Track Your Complaint 📖 User Guide / رہنمائی

📞 Helpline: 0800-KP-GRM | Monday – Friday, 9:00am – 5:00pm

Grievance RedressalManagement System